Frequently Asked Questions
Got questions? We’ve got answers! Browse our FAQs to find quick solutions about our items, purchasing process, financing options, and more. If you need further assistance, feel free to contact us!
You must make the full payment for your selected item upfront when you place your order. Rest assured, SH Maschinenbau will securely hold your payment until you receive the item and have a 10-day inspection period to decide if you want to keep it.
Once you receive the item, you’ll have 10 days to thoroughly inspect it and ensure it meets your expectations. If you decide not to keep the item during this time, you can return it at our expense, and you will receive a full refund.
To initiate a return within the 10-day inspection period, simply contact our customer support team. We will arrange for the item to be picked up at no cost to you, and you will receive a full refund once the item is returned in its original condition.
If you encounter any issues or have questions about the item during the 10-day inspection period, please reach out to our customer support team. We’re here to assist you and ensure a smooth experience.
Yes, we offer flexible financing options to help you purchase your item with ease. Contact us to learn more and find the best option for you.
No, returning the item within the 10-day inspection period is completely free of charge. We will cover the cost of pickup and ensure a hassle-free return process.
Once the returned item is picked up, we will promptly process your refund, and you can expect to receive it within 24 hours.
If you decide to keep the item, the payment will be processed, and you will become the proud owner of your chosen item.
Unless otherwise stated, all prices are shown excluding VAT. Prices are net.
You can reach our customer support team through the contact information provided on our website. We’re here to assist you with any questions or concerns you may have.
At SH Maschinenbau, your satisfaction is our priority, and we’re committed to providing a secure and worry-free online buying experience. If you have any additional questions or require further clarification, please don’t hesitate to contact us.
We typically provide Europe-wide shipping at a rate of €0.40 per kilometer. For an accurate shipping quotation, please email us your delivery address, and a member of our logistics department will contact you shortly.
